Here at Mercury we are committed to the very best service we can give and we would value your feedback on how we are doing.
Please if you have recently been to us, we would value any comments you have ( good or bad ! ) that we promise we will take on board as we take Mercury forwards. Either just fill in our contact form or feel free to give Neil a call on 01277 262233.
It is you the customer that is important and we really want to know if we are getting it right !!
Just a few comments about us from our customers
Mr M Voller, Colchester, Porsche customer
Big difference steering road holding and brakes too !
Thanks ( after disc/pad replacement and 4 wheel align, Porsche 996 C4S )
Trevor & Sally Chiddicks Porsche,Audi,Mercedes & Mini customer Suffolk
Dear Neil and all at Mercury, Just a quick note to wish you well going forwards with the expanding venture at Mercury
I have been using Mercury since the doors opened in 1990 when we lived in Shenfield to maintain a variety of vehicles from rusty old classics (remember the E Type), to shiny new German engeneering and have always been very happy with level of service and pricing. Especially the convenience of location, and attitude of all the staff.My passion has always been Porsche, and I have used Mercury to maintain my cars once out of Porsche warranty with 100% satisfaction. Just about a year ago, over a “coffee break” chat with Neil Hutchinson (the owner) about the need for a dedicated local “Porsche Specialist”, the concept of Mercury Sports and Classic to look after and maintain Porsche was born.
Since that time Mercury have invested in increased staff and new Diagnostic Software to cope with the increasing demands of modern Porsche service and repair and I am delighted to see the success of this new venture.Another great positive is the smart body and wheel repair on site. I recently had 2 wheels and some minor body repairs carried out to a very high standard and all while the car was in for a service in one day !
We now live in Suffolk but still travel down or have our cars collected and delivered, so we must still be happy customers. Once again thanks and good luck in 2011.
Just to say thanks to you and all the staff at Mercury for making the buying of my dream car, a used Porsche, a dream !
I would also like to commend you for the after sales care I have recieved with regard to my small teething problem.
I would be more than happy to recommend both your sales and service operations to friends and family.
Hopefully this is the begininng of a new long term relationship.
A more than satisfied customer !
Mr S Kneller BMW & VW customer Billericay
I have been using Mercury Car Centre for over 15 years. In that time they have serviced all my cars and have helped with the purchase of one car. They provide excellent service and I have always been treated as an individual rather than just as a customer. Of particular importance to me is their collect and deliver service and the ability to have servicing done when I need it rather that to fit with their own schedule. There have been many times when they have gone the extra mile to ensure that my needs have been met, often, I am sure, when another garage would have said ‘Impossible!’ or ‘The computer says, NO!’ Finally, and most important for me, all members of staff have a positive and dynamic approach to their customers with a real ‘can do’ attitude and approach. Long may they continue to provide me with all that I wish.
Mr D Goddard Mercedes customer Chelmsford
Kelly & the Mercury service department,just a note to say thanks for the excellent service and customer care you provided during the repair of my vehicle all elements of service were exemplary many thanks